Lot CategoriesFAQs
Yes, click here to register now.
Yes, registered buyers can have private
viewings of any lots upon application. Please contact us via email
or phone for further information. info@wlconlineauctions.co.uk
01704 829191
No, buyers can bid and buy as many lots as
they like.
All lots are brand new unless they state in
their description they are pre-owned or vintage.
A multiple lot means that there is more
than one lot available to the highest bidder, however, once the
highest bidder has decided how many lots they want then the
remaining lots will stay for sale at the hammer price. The
remaining lots will be available for all registered buyers to add
to their account in the following days after the auction has ended
but once they are sold there will be no more available.
The estimates are calculated through
selling similar lots at our live auctions over the past several
years, however, every auction is different and hammer prices can
understandably be much higher or lower on occasion depending on
buyers' demand for the lot.
Autobid is a great feature for buyers as it
allows you to set the highest amount you are willing to pay; if
somebody outbids you the website will automatically bid on your
behalf using the smallest increment set.
Yes, buyers’ invoices will be
generated and charged to the buyer's payment details automatically.
In the case that the payment does not clear, we will contact the
buyer to make an alternative payment. Please note that buyers who
do not settle their invoice within 72hrs will be struck from the
registration list and banned from registering for future
auctions.
No, if buyers wish to pay by alternative
means they must contact us via email immediately after the auction
has ended otherwise we will proceed to charge the registered
card.
Under the Data Protection Act, no buyers'
details including email addresses, delivery addresses and payment
details will be passed to third parties. Only the merchant provider
who processes the payments hold these details and WLC Auctions will
have no direct access to them.
All watches come complete with a Two-year
warranty boxed and original paperwork if stated in the lot
description.
All jewellery is hallmarked in the UK and
comes with a 1-year warranty.
All diamond jewellery comes complete with
an independent certification of authenticity and replacement
insurance valuation.
Jewellery can be re-sized in house at a
£40.00 charge or can be taken to local jewellers accordingly.
WLC can also recommend jewellers nationwide for
alterations.
The one year warranty is with WLC Auctions
and will start from the invoice date.
Each lot will state whether it will be
Royal Mail, special delivered or WLC couriered, all fees will be
stated in the lot details.
Deliveries will automatically be arranged
to be delivered to the address that the buyer registers
with, Unless the lot/s are Jewellery or watches then they will
be posted royal mail special recorded delivery only to the billing
address of the payment card.
We will endeavour to deliver buyers' lots
within 14 working days (Jewellery and Watches 4 working days) upon
confirmation of payment and buyers will be notified via phone or
email of the expected delivery date and time.
In the rare event of any damages through
transit, buyers must contact us via email (with full details
including photos) within 24hrs of the lot being received.
Yes, each delivery fee is listed next to
the lot details, but buyers will receive free delivery if they
purchase five or more lots in any one auction. This discount must
be applied for after the delivery is received.
Yes, we have partnered with Kandoo, a
regulated credit broker with highly flexible finance options.
Please make sure you have your finance approved prior to bidding.
Finance applications will not affect credit scores.
In order to validate buyers and restrict
fraudulent transactions, our payment provider "Stripe" requires
this security measure. The Strong Customer Authentication
regulation in Europe requires the use of 3DS for card payments. For
further information on this please see
https://stripe.com/docs/payments/3d-secure.
