FAQs
Yes, click here to register
now.
Yes, registered buyers can have
private viewings of any lots upon application. Please contact
us via email or phone for further information.
info@wlconlineauctions.co.uk 01704 829191
No, buyers can bid and buy as many
lots as they like.
All lots are brand new unless they
state in their description they are pre owned or
vintage.
A multiple lot means that there is
more than one lot available to the highest bidder, however
once the highest bidder has decided how many lots they want
then the remaining lots will stay for sale at the hammer
price. The remaining lots will be available for all
registered buyers to add to their account in the following
days after the auction has ended but once they are sold there
will be no more available.
The estimates are calculated through
selling similar lots at our live auctions over the past
several years, however every auction is different and hammer
prices can understandably be much higher or lower on occasion
depending on buyers demand for the lot.
Autobid is a great feature for buyers
as it allows you to set the highest amount you are willing to
pay; if somebody outbids you the website will automatically
bid on your behalf using the smallest increment
set.
Yes buyers’ invoices will be
generated and charged to the buyers payment details
automatically. In the case that the payment does not clear,
we will contact the buyer to make alternative payment. Please
note that buyers who do not settle their invoice within
72hrs, will be struck from the registration list and banned
from registering for future auctions.
No, if buyers wish to pay by
alternative means they must contact us via email immediatley
after the auction has ended otherwise we will proceed to
charge the registered card.
Under the Data Protection Act no
buyers details including email addresses, delivery address
and payment details will be passed to third parties. Only the
merchant provider who process the payments hold these details
and WLC Auctions will have no direct access to them.
All watches come complete with a Two
year warranty boxed and original paper work if stated in the
lot description.
All jewellery is hallmarked in the UK
and comes with a 1 year warranty.
All diamond jewellery comes complete
with an independent certification of authenticity and
replacement insurance valuation.
Jewellery can be re-sized in house at
a £40.00 charge or can be taken to a local jewellers
accordingly. WLC can also recommend jewellers nationwide for
alterations.
The one year warranty is with WLC
Auctions and will start from the invoice date.
Each lot will state whether it will
be Royal Mail, special delivered or WLC couriered, all fees
will be stated in the lot details.
Deliveries will automatically be
arranged to be delivered to the address that the buyer
registers with, Unless the lot/s are Jewellery or
watches then they will be posted royal mail special recorded
delivery only to the billing address of the payment
card.
We will endeavour to deliver buyers
lots within 14 working days (Jewellery and Watches 4 working
days) upon confirmation of payment and buyers will be
notified via phone or email of the expected delivery date and
time.
In the rare event of any damages
through transit, buyers must contact us via e mail (with full
details including photos) within 24hrs of the lot being
received.
Yes each delivery fee is listed next
to the lot details, but buyers will receive free delivery if
they purchase five or more lots in any one auction. This
discount must be applied for after the delivery is
received.
