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FAQs 

 

Yes, click here to register now.
Yes, registered buyers can have private viewings of any lots upon application. Please contact us via email or phone for further information. info@wlconlineauctions.co.uk 01704 829191
No, buyers can bid and buy as many lots as they like.
All lots are brand new unless they state in their description they are pre-owned or vintage.
A multiple lot means that there is more than one lot available to the highest bidder, however, once the highest bidder has decided how many lots they want then the remaining lots will stay for sale at the hammer price. The remaining lots will be available for all registered buyers to add to their account in the following days after the auction has ended but once they are sold there will be no more available.
The estimates are calculated through selling similar lots at our live auctions over the past several years, however, every auction is different and hammer prices can understandably be much higher or lower on occasion depending on buyers' demand for the lot.
Autobid is a great feature for buyers as it allows you to set the highest amount you are willing to pay; if somebody outbids you the website will automatically bid on your behalf using the smallest increment set. 
Yes, buyers’ invoices will be generated and charged to the buyer's payment details automatically. In the case that the payment does not clear, we will contact the buyer to make an alternative payment. Please note that buyers who do not settle their invoice within 72hrs will be struck from the registration list and banned from registering for future auctions.
No, if buyers wish to pay by alternative means they must contact us via email immediately after the auction has ended otherwise we will proceed to charge the registered card.
Under the Data Protection Act, no buyers' details including email addresses, delivery addresses and payment details will be passed to third parties. Only the merchant provider who processes the payments hold these details and WLC Auctions will have no direct access to them.
All watches come complete with a Two-year warranty boxed and original paperwork if stated in the lot description.
All jewellery is hallmarked in the UK and comes with a 1-year warranty.
All diamond jewellery comes complete with an independent certification of authenticity and replacement insurance valuation.
Jewellery can be re-sized in house at a £40.00 charge or can be taken to local jewellers accordingly. WLC can also recommend jewellers nationwide for alterations. 
The one year warranty is with WLC Auctions and will start from the invoice date. 
Each lot will state whether it will be Royal Mail, special delivered or WLC couriered, all fees will be stated in the lot details.
Deliveries will automatically be arranged to be delivered to the address that the buyer registers with, Unless the lot/s are Jewellery or watches then they will be posted royal mail special recorded delivery only to the billing address of the payment card.
We will endeavour to deliver buyers' lots within 14 working days (Jewellery and Watches 4 working days) upon confirmation of payment and buyers will be notified via phone or email of the expected delivery date and time.
In the rare event of any damages through transit, buyers must contact us via email (with full details including photos) within 24hrs of the lot being received.
Yes, each delivery fee is listed next to the lot details, but buyers will receive free delivery if they purchase five or more lots in any one auction. This discount must be applied for after the delivery is received. 
Yes, we have partnered with Kandoo, a regulated credit broker with highly flexible finance options. Please make sure you have your finance approved prior to bidding. Finance applications will not affect credit scores.
In order to validate buyers and restrict fraudulent transactions, our payment provider "Stripe" requires this security measure. The Strong Customer Authentication regulation in Europe requires the use of 3DS for card payments. For further information on this please see https://stripe.com/docs/payments/3d-secure.

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