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RegisterFAQs
Frequently asked questions from our buyers.
Do I need to register to bid?
Yes, click here to register now.
Are there private viewings of the lots available prior to the auction?
Yes, registered buyers can have private viewings of any lots upon application. Please contact us via email or phone for further information.
01704 829191
Is there a maximum number of lots I can buy in one auction?
No, buyers can bid and buy as many lots as they like.
Will my Credit/Debit card be charged automatically or do I need to make a payment?
Yes buyers’ invoices will be generated and charged to the buyers payment details automatically. In the case that the payment does not clear, we will contact the buyer to make alternative payment. Please note that buyers who do not settle their invoice within 72hrs, will be struck from the registration list and banned from registering for future auctions.
Is my registered Credit/Debit card the only method of payment?
No, if buyers wish to pay by alternative means they must contact us via email immediatley after the auction has ended otherwise we will proceed to charge the registered card.
Are my credit/debit card details safe?
Under the Data Protection Act no buyers details including email addresses, delivery address and payment details will be passed to third parties. Only the merchant provider who process the payments hold these details and WLC Auctions will have no direct access to them.
Are the lots pre-owned or new?
All lots are brand new unless they state in their description they are pre owned or vintage.
Will my watch come with a guarantee?
All watches come complete with a Two year warranty boxed and original paper work if stated in the lot description.
Is the jewellery hallmarked?
All jewellery is hallmarked in the UK and comes with a 1 year warranty.
Are the diamonds certified?
All diamond jewellery comes complete with an independent certification of authenticity and replacement insurance valuation.
Can I alter the ring size?
Jewellery can be re-sized in house at a £40.00 charge or can be taken to a local jewellers accordingly. WLC can also recommend jewellers nationwide for alterations.
Who is the warranty with on the consumer electronic Lots?
The one year warranty is with WLC Auctions and will start from the invoice date.
How do multiple lots work?
A multiple lot means that there is more than one lot available to the highest bidder, however once the highest bidder has decided how many lots they want then the remaining lots will stay for sale at the hammer price.
The remaining lots will be available for all registered buyers to add to their account in the following days after the auction has ended but once they are sold there will be no more available.
How are the estimates calculated?
The estimates are calculated through selling similar lots at our live auctions over the past several years, however every auction is different and hammer prices can understandably be much higher or lower on occasion depending on buyers demand for the lot.
How does Autobid work?
Autobid is a great feature for buyers as it allows you to set the highest amount you are willing to pay; if somebody outbids you the website will automatically bid on your behalf using the smallest increment set.
Deliveries & Postage
How will the goods be delivered?
Each lot will state whether it will be Royal Mail, special delivered or WLC couriered, all fees will be stated in the lot details.
Where will my goods be delivered to?
Deliveries will automatically be arranged to be delivered to the address that the buyer registers with, Unless the lot/s are Jewellery or watches then they will be posted royal mail special recorded delivery only to the billing address of the payment card.
How soon will the goods be delivered?
We will endeavour to deliver buyers lots within 14 working days upon confirmation of payment and buyers will be notified via phone or email of the expected delivery date and time.
Jewellery and watch lots will be dispatched within 3 working days of payment being recieved via recored special delivery and buyers will be notifed of the tracking numbers once sent.
What if the goods arrive damaged?
In the rare event of any damages through transit, buyers must contact us via e mail (with full details including photos) within 24hrs of the lot being received.
Will i pay a delivery charge?
Buyers who purchase multiple or more than one lot will only pay the greatest stated delivery fee and not multiple fees providing they are being delivered to one address.